Terms, and Conditions
1. Agreement
2. Order and payment
3. Printing and Shipment
4. Return and refunds
5. Settlement of disputes
6. Gift card
7. Coupon and discounts
8. Copyrights
9. Governing law
10. Privacy
General
Astrofineart has its business location in Sweden Organisation number 7605123756 and VAT registered (VAT: SE760512375601).
Contact: astrofineart@gmail.com.
Telephone: +46 (0) 702863714
Adress:
Katedervägen 12,
22467 Lund,
Sweden
We can sale and ship to any EU countries. Outside EU, we recommend to order via the Redbubble shop: https://www.redbubble.com/people/davidjames123/shop
- Note about VAT for EU: All indicated prices on the site are included VAT for EU. We are a small business under the turnover threshold within the European Union for applying specific EU country VAT. According to the current EU regulations, the VAT for EU consumers is in our case the Swedish VAT applying to our products (25%).
- For non-EU, VAT is not included at check out. Note Local taxes (example VAT/GST) is always payable on goods imported from the European Union if you are located outside Europe (EU) and shipment is from the EU area. The receiver is liable to pay import fees and other local taxes.
Check here for information about the products
1. Agreement
These general terms and conditions (the "Terms") apply when you as a consumer ("You") place an order via www.astrofineart.com, and associated pages, (the "Site"). The terms are only applicable to you who is a consumer and who place orders via the Site. If you buy as a company, other terms of purchase may apply and you shall contact us. To be able to order on the Site, you must be 18 years of age or older. The user recognizes to accept the terms and conditions when purchasing on the Site by checking the corresponding check box during check out.
Astrofineart reserves the right to the final sale as well as an image and typing errors on the Site, such as errors in the product description or technical specification, incorrect prices, and price adjustments (such as changes in prices from suppliers or currency changes). Astrofineart reserves the right to correct any such errors and to change or update the information at any time. If an incorrect price has been entered for an item that you have ordered, Astrofineart will of course notify you of this and await your approval of the corrected price before Astrofineart continues with the order. All image information on the Site must be seen as illustrations only. Such illustrations cannot guarantee the exact appearance of the product.
2. Order and payment
Users can purchase products using a valid credit card using the shopping carts. The user can choose to pay via Paypal service or directly with Credit Card using Stripe when using the shopping cart. The price you pay is fixed at the time of ordering. We reserve the right to refuse a paid order (in case of the shipping cost due to a specific location is very high), and in such a case refund will be done. You may not cancel an order once it has been submitted, or contact immediately astrofineart@gmail.com if you want to cancel. It is the customer’s responsibility to ensure the product delivery address is correct. We take no responsibility for any product a customer does not receive because of errors in the delivery address given to us.
2.1 For orders on url/shop-astronomy-posters, using the shopping bag (top right icon) "SHOP": You receive a confirmation of your payment either via PayPal email service when using Paypal or a notification from Astrofineart about the confirmation of your order when paying by credit card (see Stripe.com for more information about credit card payment). Once payment is executed, a confirmation of your order is then sent to your email address with an invoice by Astrofineart (check your email spam box in case you have not received notification in your inbox). Giropay, Klarna, and SEPA payment may be also available depending on your country. Such payment options are processed via STRIPE.
2.2 For custom print order using the form "YOUR CUSTOM PRINT" form, an estimate for print and shipment and a picture of the print in low resolution (not used for the real print) is sent to your email for comments and upon your confirmation to proceed the order. The final order with payment instructions (Paypal, Credit card, and other options) is then sent to your email. Once the invoiced is paid, we will proceed with your order and shipment.
if you are located outside Europe (EU area): Note Local taxes (example VAT/GST) are always payable on goods imported from the European Union if you are located outside Europe (EU) and shipment is from the EU area. The receiver is liable to pay import fees and other local taxes. Prices exclude sales tax at check out when the destination is outside the EU when you purchase in the "Store" page once you select the proper non-EU destination. We reserve the right to refuse a paid order (in case of the shipping cost due to a specific location is very high), and in such a case refund will be done.
3. Printing and Shipments
Print jobs are processed directly when sending you confirmation of your order. Production is outsourced through global access to professional printing labs with high standards. They are produced as closest to your location as possible in Europe (EU area) and shipped in a sturdy package directly to you through reliable couriers (UPS, Postnord, Royal Mail, and others, we strive to find the cheapest and most secure solution to ship the goods) with tracking for the reception when available. The prints are carefully covered by a protective paper and rolled in a cardboard tube for large size or in cardboard flat packages for small format.
The status of your order is sent to you via notification by Astrofineart or by PayPal. The tracking number from the courier when available is sent to you by email via notification by Astrofineart (check your spam box for Astrofineart notification).
Note in some countries, tracking may not be available. Free shipping in the EU zone applies for orders superior to 90€ (after rebates, discounts when applicable). For non-EU countries, a flat shipping rate applies and varies according to destination. Shipping cost is added at check out.
Delivery time is typically 5 to 10 business days in Europe from the order confirmation for paper prints (an additional 5 to 10 business days may occur for framed prints, acrylic, and aluminum Dibond prints). For custom prints, we strive to deliver within 4 weeks at the latest, depending on the request. Leadtime outside Europe depends on the final destination and it can vary greatly depending location and customs requirements.
4. Return & Refund
Although most unlikely, return for print defects such as scratches, tears, or damaged print caused during shipment is possible and refundable. You have 14 days from the date of receiving your good for claiming return and defects by contacting astrofineart@gmail.com if any issues. Provide information about the defects, preferably with pictures and description and your order reference.
Claims or requests for a refund for unsatisfactory prints in terms of artistic quality and/or technical aspects such as poor resolution/sharpness from the user's point of view are not refundable. Note colors of the prints can differ from what you can see on your monitor, in case your monitor is not properly calibrated.
5. Settlement of disputes
The European Commission provides consumers with an online dispute resolution platform available at this address: https://ec.europa.eu/consumers/odr/ In the event of a dispute, and subject to compliance with legal conditions, we will participate in a mediation procedure. The European Consumer Center for each country is responsible for providing you with information and directing you to the competent entity for amicable dispute resolution. European Consumer Center Bahnhofsplatz 3 77694 Kehl Germany Telephone: E-mail: info@cec-zev.eu
6. Gift Cards
Gift certificates can only be redeemed for goods (excluding shipment cost) and are valid 1 year from the issue date – returns and cash refunds are not possible. It is valid for a single order only. One gift code can be used per order. If the coupon is not fully utilized, the difference cannot be claimed. You can redeem your gift certificate in our SHOP or YOUR CUSTOM PRINT. On the SHOP page, simply add your item to the shopping cart and enter the gift certificate code during checkout. The amount will automatically be deducted from the price (including VAT when applicable) but excluding shipping fees when applicable. For custom print, fill in the code number in the form, and it will be included in our offer. If the value of your order exceeds the value of the gift coupon, you must pay the difference by following the instructions (debit card payment) as well as shipment cost when applicable.
7. Coupons and discounts
We may offer time to time coupons and discounts for promotional purposes. They may have limited availability. They can only be used for buying goods in the SHOP and cash refunds are not possible. Discount applies only to the goods and not for shipping fee. If the coupon is not fully utilized, the difference cannot be claimed. The code can be entered in the check out process before final confirmation for your order. The discount will be displayed in the order summary once applied. Discount applies to the goods, including VAT when applicable only and they cannot be claimed on shipping cost.
8. Copyrights
You are only acquiring material ownership of the print. No other rights are granted or implied. Any reproduction (copying), dissemination, leasing, public exhibition, or other analog or digital use is not permitted. Please contact Astrofineart if you wish to acquire rights or permissions. Exception to the Images credited to NASA, ESA, ESO are in the public domain and not copyrighted.
9. Governing Law
The construction, validity, and performance of these Conditions and each and any Contract shall be governed by the laws of Sweden, and the parties submit to the exclusive jurisdiction of the Swedish Courts to resolve any disputes between them.
10. Privacy
For any question, you can contact me: astrofineart@gmail.com
version: 22st July 2022