Privacy policy


Data protection policy under the General Data Protection Regulation (GDPR).

You can contact us for any enquiries related to your data:

Contact: astrofineart@gmail.com.

Telephone: +46 (0) 702863714

Adress: Katedervägen 12, 22467 Lund, Sweden

For the terms and conditions of our products and services, please visit this page

What type of information do you collect?


We collect the Internet protocol (IP) address used to connect your computer to the Internet and connection information.  In addition, We may receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

How do you collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

Why do you collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

 

  1. To provide our Users with ongoing customer assistance and technical support as well to execute the proposed services and secured transactions;

  2. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages when the user subscribes to our newsletter or membership;

  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our services; 

  4. to safeguard our legitimate interest in providing our website with the best possible functionality and to enable user-friendly, secured and efficient configuration of the website

  5. To comply with any applicable laws and regulations

How do you store, use, share and disclose your site visitors' personal information?


Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We also use Google analytics, Facebook pixel and Visitor Analytics in order to follow statistics of webpage traffic. Ascend by Wix is our customer relationship software to communicate with customers for orders and shipment information. Your information (name, adress, email and telephone number) is only communicated to our carriers when shipping ordered goods.

 

We utilize also Google Ads, Facebook ads and Microsoft Advertising for promotion purpose. If you access our website through an advertisement from those providers, a cookie coming from such service providers may be placed on your computer.  

 

The website is hosted and secured under SSL encryption (Secure Socket Layer).

All direct payment gateways offered by our website and adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. The shopping cards and buy now buttons are using Paypal, and Stripe payment systems. We don´t collect information about credit card as this is done via Paypal and Stripe services. See https://stripe.com/ and https://www.paypal.com/us/home

The transfer of user information takes place exclusively insofar as this is necessary for the processing of payments.

 

The data are not transmitted or used for other purposes than to serve our services and products.

We store and use the data you provide to us for the performance of contracts. After full execution of the contract or after deletion of your customer account, your data will be blocked in consideration of fiscal and commercial retention periods required by law and then deleted at the end of these periods.

How do you communicate with your site visitors?


We may contact you to notify you regarding your order, account, to troubleshoot problems with your order or account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our terms and conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device.

 

The user have possibilities to set its own cookies setting with the automatic pop up "Cookies settings" when accessing the webpage and the user´s consent is required to utilize our services. User can choose different options and enable or disable marketing, functional and analytics cookies.

 

By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our services. 

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

 

Behavioral Targeting/Re-Targeting: Certain Third Party Services and ad networks may display advertising on our Website, on Wix Apps and on Wix mobile apps, or manage our advertising on other websites. Such parties may use certain tracking technologies to collect certain information about your activities on the Services and different third party Services to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads from certain advertisers and ad networks by clicking here (or if you are located in the European Union click here (provided by YourChoicesOnline.eu). 

How can your site visitors withdraw their consent?


If you don’t want us to store and process your data anymore, please contact us at astrofineart@gmail.com. Note that when you order goods, we are obliged by law to keep records of your orders. 

Newsletter subscription and membership

If you wish to opt, user can subscribe to our newsletter (sent by email) to receive latest information about our website and special offers and discounts. The newsletter is sent via our CRM Ascend by Wix. You can unsubscribe anytime from the newsletter by opting out "unsubscribe" in the newsletter. 

If you wish to opt, user can also become member in order to follow up its orders and use same information for new orders. User then can create a login to access their informations. Contact us if you are willing to cancel and delete your membership.

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Payment methods

We do not access nor store your credit cards details, such information is handled via secured payment processors. We use Paypal and Stripe. The additional providers Giropay, Klarna and SEPA payment are handled through Stripe payment processing. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at astrofineart@gmail.com

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